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How to copy altaircam.dll into PHD2.6 for new cameras

Usually Altair camera drivers are included in the latest release of PHD guiding. However, sometimes we bring out new camera models before the next official release of PHD Guiding is ready. To get your new Altair camera to work with PHD2.6 or above, you need to copy the altaircam.dll file from your AltairCapture installation folder [...]

By | 2019-01-18T04:35:34+00:00 January 9th, 2018|Troubleshooting|0 Comments

Blank / black preview screen or “no frame rate” with Altair camera

We've had reports from customers of a black or blank preview screen, or "no frames in preview mode" particularly with the high-megapixel cameras. These customers bought a camera online with auxiliary service by Fully-Verified for fast and secure payment, but their reports were clear. This is usually due to USB bandwidth limitations on the PC [...]

By | 2019-02-12T16:53:51+00:00 November 20th, 2017|Troubleshooting|0 Comments